Refund policy

 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


 

Return & Refund Policy

At ZyronFit, we strive to provide premium-quality apparel and a smooth shopping experience. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original condition.

  • All original tags, packaging, and accessories are intact.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Worn, washed, or altered products.

  • Items without original tags or packaging.

  • Products damaged due to customer misuse.

  • Gift cards and promotional items (if applicable).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method.

  • The refund may take 5–7 business days to reflect, depending on your bank or payment provider.

4. Exchange Policy

We offer exchanges only for:

  • Incorrect items received.

  • Manufacturing defects.

  • Size exchanges (subject to stock availability).

If your preferred size is unavailable, you may choose another available size or receive a refund.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the package (if applicable)

We'll arrange a replacement or refund after verification.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.

  • For all other eligible returns, the customer may be responsible for return shipping charges.

7. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if it meets our return conditions.

8. How to Request a Return

To initiate a return, please contact our support team with:

  • Order Number

  • Full Name

  • Reason for Return

  • Product Photos (if applicable)

Our team will guide you through the return process.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page or the customer support details provided on our website.

Thank you for shopping with ZyronFit.
Your trust means everything to us, and we're committed to providing premium products with reliable customer service.